What’s an automatic DON’T with candle care?
Don’t forget to trim your wick! Your wick can begin to not burn properly and create a large flame -Do not leave your candle unattended!!! -Don’t burn for more than 3-4 hours -Do not extinguish your candle with water -Don’t have it near a draft. My flame is too high or I have tunneling issues.
Do you have any advice?
Please be sure to trim your wick at least 1/4 before lighting/ relighting. Shorter burn times are the main cause of tunneling; the first burn is very critical, which is typically known as memory burn. Our candles here at Self Care Organics are 100% Soy Wax, which means it's very important to burn your candles for at least two to three hours, waiting for the edges of the wax melt to fully pool before the candle is extinguished. Another approach is to only use a butter knife to scrape off some wax around the candle wick.
Can I up-cycle my Candle Vessels?
Yes! Yes! Yes! Please do! To remove the last bit of wax in your vessel, we recommend briefly placing it into the freezer. Wipe it clean and use it to store your makeup brushes, plant succulents into, or any other creative thing you can think of! Please tag us @Self_CareOrganics in any photos or videos you may post on how you up cycled, We’d love to see what you come up with!
RETURNS AND EXCHANGES
Can I Return/Exchange my candle?
In order to be eligible for a return and/or exchange, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at Selfcareorganicsshop@gmail.com! Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us. Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days. At this time, to protect the safety of both our staff and customers during a global pandemic, we are currently not accepting International returns. We also reserve the right to reject any return and/or exchange that does not meet conditions outlined above. Please email us with any questions or concerns - we’re here to help! Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.
Can I exchange my order?
We want to make sure that you’re 100% satisfied with your order! If you’re not happy with your order, you’ll have 9 days from the delivery date to request for an exchange. Simply email us at Selfcareorganicsshop@gmail.com and we’ll be more than happy to help!
My order is Damaged or Missing… what do I do?
Yikes! We are so sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action from there. Email us at SelfCareOrganicsshop@gmail.com and we’ll be more than happy to help.
Will I be able to cancel my order?
Yep! If you’ve changed your mind, we can try to help! Simply email us at SelfCareOrganicsShop@gmail.com as soon as possible. As long as your order hasn’t shipped, we’ll get that canceled for you!
Uh Oh I need to add to my order! How can I update my order?
No worries! If you need to modify your order, email us at SelfCareOrganicsShop@gmail.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.
How can I correct my mailing address?
As long as your order hasn’t shipped, we can probably help! Email us at SelfCareOrganicsShop@gmail.com as soon as possible!
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