What is your return policy?
In order to be eligible for a return and/or exchange, all products must remain unused and in a re-sellable condition, and must be initiated within 14 days of the delivery date. To begin an initiation process, simply email us at Selfcareorganicsshop@gmail.com! Please note that shipping costs are nonrefundable and customers will be responsible for the cost to ship items back to us. Upon your package’s return, you’ll be notified of any approved or rejected requests for a refund; in the event that you are approved for a refund, your refund will be processed back to the original form of payment within seven (7) business days. At this time, to protect the safety of both our staff and customers during a global pandemic, we are currently not accepting International returns. We also reserve the right to reject any return and/or exchange that does not meet conditions outlined above. Please email us with any questions or concerns - we’re here to help! Orders that return to our facilities as being undeliverable as addressed by the carriers will be subject to an automatic refund (less shipping) issued back to the original form of payment within 7 business days of its return.
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